Privacy Policy

At Vaidyam Ayurved Sansthan, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website or purchase our products.

By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

When you use our website, we may collect the following information:

• Personal Information
• Full Name
• Mobile Number
• Email Address
• Shipping Address
• Billing Address
• PIN Code
• Order Details
• Payment Information

Payments are processed through secure third-party payment gateways.

• We do not store your debit card, credit card, UPI PIN, CVV or banking passwords on our servers.

Technical Information

• While browsing our website we may automatically collect:
• IP Address
• Browser Type
• Device Information
• Operating System
• Pages Visited
• Time Spent on Website
• Cookies
• Referral Source

2. How We Use Your Information

Your information is used to:

• Process your orders
• Deliver products
• Provide customer support
• Send order updates
• Share shipping information
• Respond to enquiries
• Improve our website
• Improve customer experience
• Prevent fraud
• Maintain website security
• Comply with applicable legal requirements

3. Marketing Communication

With your consent, we may send:

• Promotional offers
• New product launches
• Combo offers
• Discount notifications
• Festival offers
• Newsletters

You may unsubscribe from promotional communications at any time using the unsubscribe option or by contacting us.

4. Cookies

Our website uses cookies to:

• Improve browsing experience
• Remember customer preferences
• Analyse website traffic
• Improve website performance
• Measure marketing campaigns

You can disable cookies through your browser settings, although some website features may not function properly.

5. Sharing Your Information

We do not sell or rent your personal information.

We may share limited information only with trusted service providers for business operations, including:

• Courier & Logistics Partners
• Payment Gateway Providers
• Technology Service Providers
• Website Hosting Providers
• Customer Support Platforms
• Government Authorities when required by applicable law

These partners are expected to protect your information and use it only for the services they provide.

6. Data Security

We use reasonable technical and organisational measures to help protect your personal information, including secure payment processing, controlled access and website security practices.

While we strive to safeguard your data, no internet transmission or electronic storage method can be guaranteed to be completely secure.

7. Your Rights

You may contact us to:

• Access your personal information
• Correct inaccurate information
• Update your account details
• Request deletion of your information where applicable
• Withdraw consent for marketing communications (where applicable)

Some requests may be subject to legal or operational requirements.

8. Children's Privacy

Our website is intended for use by adults.

We do not knowingly collect personal information directly from children without appropriate consent where required.

9. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites.

Users are encouraged to review the privacy policies of those websites before sharing personal information.

10. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Complete your orders
• Provide customer support
• Meet legal, tax and accounting obligations
• Resolve disputes
• Enforce our policies

11. Policy Updates

We may update this Privacy Policy from time to time.

Any changes will be published on this page with an updated "Last Updated" date.