Terms of Use

Welcome to Vaidyam Ayurved Sansthan. These 'Terms & Conditions' govern your access to and use of our website, products, services, and purchases made through our online store. By accessing our website or placing an order, you agree to these Terms & Conditions.

1. About Vaidyam Ayurved

Vaidyam Ayurved Sansthan offers Ayurvedic, herbal, wellness and personal care products through its online platform. The information available on our website is provided for general product, wellness and educational purposes. Product information should not be considered a substitute for professional medical advice, diagnosis or treatment.

2. Product Information

We make reasonable efforts to ensure that product descriptions, ingredients, images, packaging information, quantities, prices and other details displayed on our website are accurate. However, actual product packaging, colour, appearance or presentation may occasionally differ slightly from website images due to packaging updates, photography, screen settings or manufacturing changes. Customers should always read the product label, ingredients, directions for use, warnings and other information printed on the actual product packaging before use.

3. Ayurvedic & Wellness Products

Our Ayurvedic and herbal products are intended to support general wellness as described on their respective product pages and labels. Individual experiences and results may vary depending on factors such as age, lifestyle, diet, usage and individual body characteristics. No information on this website should be interpreted as a guarantee of specific health or therapeutic results.

4. Health & Safety

Customers should use products strictly according to the directions mentioned on the product label or as advised by a qualified healthcare professional. Pregnant or breastfeeding women, children, individuals with existing medical conditions, people taking medication, or anyone with known allergies should consult an appropriately qualified healthcare professional before using products where relevant. Discontinue use and seek appropriate professional advice if you experience an unexpected or adverse reaction.

5. Orders

By placing an order through our website, you confirm that the information provided by you, including your name, contact details and delivery address, is accurate and complete. We reserve the right to cancel or refuse an order in situations including suspected fraudulent activity, incorrect pricing, payment failure, product unavailability, incorrect customer information or circumstances beyond our reasonable control.

6. Pricing & Offers

All prices displayed on the website are in Indian Rupees (₹) unless otherwise stated. MRPs, selling prices, combo prices, promotional offers, coupons and discounts may change from time to time. Promotional offers may be subject to specific eligibility criteria, validity periods and stock availability. In case of an obvious pricing or technical error, we reserve the right to correct the error and, where necessary, cancel the affected order and process any applicable refund.

7. Payments

Payments may be processed through the payment methods made available during checkout. Customers are responsible for providing accurate billing and payment information. Payment transactions may also be subject to the terms, security procedures and policies of the applicable payment service provider.

8. Shipping & Delivery

We aim to process and dispatch orders within the timelines communicated on our website. Delivery timelines are estimates and may vary depending on the customer's location, courier availability, public holidays, weather, operational issues or other circumstances beyond our reasonable control. Any representation such as "Same Day Dispatch" applies only where the eligibility conditions mentioned on the website are satisfied.

9. Cancellation, Returns & Refunds

Order cancellations, returns, replacements and refunds are governed by our Cancellation, Return & Refund Policy. Due to the nature of wellness, Ayurvedic and personal care products, certain opened, used, tampered or unsealed products may not be eligible for return, except where required by applicable law or where the product received is damaged, defective, incorrect or otherwise eligible under our policy. Customers should review the Return & Refund Policy before making a purchase.

10. Intellectual Property

All website content including the Vaidyam name, logo, product names, packaging artwork, photographs, graphics, website designs, written content and other brand materials is owned by or licensed to Vaidyam Ayurved Sansthan, unless otherwise stated. Such material may not be copied, reproduced, republished, modified, distributed or commercially used without prior written permission.

11. Website Use

Users must not misuse the website, attempt unauthorized access, introduce malicious software, interfere with website functionality, make fraudulent purchases, scrape protected content or use the website for unlawful purposes. We reserve the right to restrict access or cancel orders where misuse or suspicious activity is detected.

12. Third-Party Services

Our website may use third-party services such as payment gateways, logistics providers, analytics platforms or other technology providers. Use of these services may also be governed by the respective provider's terms and privacy practices.

13. Limitation of Liability

To the extent permitted by applicable law, Vaidyam Ayurved Sansthan will not be responsible for indirect or consequential losses arising from misuse of products, failure to follow product instructions, unauthorized use of the website or circumstances beyond our reasonable control. Nothing in these Terms is intended to exclude or limit rights or liabilities that cannot legally be excluded under applicable Indian law.

14. Privacy

Personal information collected through the website is handled in accordance with our Privacy Policy. Customers are encouraged to review the Privacy Policy to understand how their information is collected, used, stored and protected.

15. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in our services, policies, business operations or applicable requirements. The revised version will be published on this page with an updated revision date.

16. Governing Law

These Terms & Conditions shall be governed by the applicable laws of India. Any dispute shall be subject to the jurisdiction of the competent courts specified by Vaidyam Ayurved Sansthan in accordance with applicable law.