Return, Cancellation and Refund Policy

At Vaidyam Ayurved Sansthan, we strive to deliver premium-quality Ayurvedic, herbal, wellness and personal care products. Customer satisfaction is important to us, and we have designed our Return & Refund Policy to ensure a fair and transparent shopping experience.

1. Return Eligibility

Due to the nature of Ayurvedic, wellness and personal care products, opened, used, tampered or partially consumed products cannot be returned or exchanged for hygiene and safety reasons.

Returns will only be accepted if:

• You received a damaged product.
• You received a defective product.
• You received the wrong product.
• The product was damaged during transit.
• The product is missing from your order.

Any such issue must be reported within 48 hours of delivery.

2. How to Request a Return

To request a return or replacement, please contact our customer support with:

• Order Number
• Name
• Mobile Number
• Clear photographs of the product
• Images of the outer packaging
• Short description of the issue

After verification, our support team will guide you through the return or replacement process.

3. Non-Returnable Products

For hygiene and safety reasons, we do not accept returns for:

• Opened products
• Used products
• Products without original packaging
• Products with damaged seals
• Products damaged due to misuse Products ordered by mistake after shipment

4. Replacement Policy

If your return request is approved, we may provide:

Replacement of the same product (subject to stock availability), or

• Refund, where applicable.
• The decision will be based on the nature of the issue after verification.

5. Refund Policy

Approved refunds will be processed to the original payment method.

Approximate refund timelines:

• UPI: 2–5 business days
• Debit/Credit Cards: 5–7 business days
• Net Banking: 5–7 business days
• Wallets: 2–5 business days

COD orders (if applicable) may be refunded via bank transfer or another mutually agreed method after verification.

6. Cancellation Policy

Orders can be cancelled only before dispatch.

Once the order has been shipped, cancellation requests cannot be accepted.

7. Return Shipping

If the return is approved due to:

• Wrong Product
• Damaged Product
• Defective Product

Vaidyam Ayurved Sansthan will arrange the return pickup where available or reimburse reasonable courier charges if approved in advance.

8. Return to Origin (RTO) Policy

If an order is returned to us by the courier due to any of the following reasons:

Incorrect or incomplete delivery address

• Customer unavailable despite delivery attempts
• Customer refused delivery
• Customer did not accept the shipment
• Phone number unreachable
• Delivery not accepted within the courier holding period

the order will be marked as Return to Origin (RTO).

For Prepaid Orders

If a prepaid order is returned to us as RTO:

• We will inspect the returned package.
• After successful receipt and quality verification, the refund will be processed after deducting applicable shipping, handling and RTO charges, if any.

Customers may also request reshipment by paying the applicable shipping charges.

For Cash on Delivery (COD) Orders

If a COD order is returned due to customer refusal or non-delivery caused by incorrect information:

• Future COD orders may not be accepted.
• The customer may be required to place future orders using prepaid payment methods.
• Re-shipment, if requested, will be processed only after prepaid shipping charges are received.

9. Damaged Package

If the package appears:

• Open
• Tampered
• Damaged

please take photographs before opening and contact our customer support immediately.

10. Quality Assurance

Every Vaidyam product undergoes quality inspection before dispatch.

If you believe there is any manufacturing defect, please contact us within 48 hours of receiving the order.