Shipping Policy

At Vaidyam Ayurved Sansthan, we are committed to delivering your orders safely and efficiently across India. This Shipping Policy explains how orders are processed, dispatched and delivered.

1. Order Processing

• Orders are processed after successful payment confirmation.
• Orders placed on Sundays or public holidays may be processed on the next working day.
• During promotional events or high order volumes, processing times may be slightly longer.

2. Order Dispatch

We aim to dispatch most orders within:

24–48 Business Hours

Some products or locations may require additional processing time.

Customers will receive shipping confirmation along with tracking details once the order has been dispatched.

3. Delivery Timeline

Estimated delivery time:

• Metro Cities: 2–5 Business Days
• Tier 2 & Tier 3 Cities: 3–7 Business Days
• Remote Locations: 5–10 Business Days

Delivery timelines are estimates and may vary depending on:

• Courier availability
• Weather conditions
• Public holidays
• Government restrictions
• Natural calamities
• Remote delivery areas

4. Shipping Charges

Shipping charges (if applicable) are displayed during checkout before payment.

From time to time, Vaidyam Ayurved Sansthan may offer:

• Free Shipping
• Offers Promotional Shipping Discounts
• Combo Offer Shipping Benefits

These offers are subject to change without prior notice.

5. Order Tracking

Once your order has been shipped, you will receive:

• Tracking ID / AWB Number
• Courier Partner Details
• Shipment Tracking Link

You can track your shipment using the tracking information provided.

6. Delivery Attempts

Courier partners generally make multiple delivery attempts.

If delivery cannot be completed because:

• Customer is unavailable
• Phone number is unreachable
• Incorrect address is provided
• Delivery is refused

the shipment may be returned to our warehouse (RTO).

7. Incorrect Address

Customers are responsible for providing accurate:

• Full Name
• Mobile Number
• Complete Delivery Address
• Landmark (if applicable)
• PIN Code

Orders delayed or returned due to incorrect information may attract additional shipping charges for re-dispatch.

8. Damaged Package

If the outer package appears:

• Damaged
• Torn
• Tampered
• Opened

please:

• Take clear photographs before opening.
• Contact our customer support within 48 hours of delivery.

9. Delayed Delivery

While we make every effort to deliver your order on time, delays may occur due to factors beyond our control.

Vaidyam Ayurved Sansthan shall not be held responsible for delays caused by:

• Courier partners
• Natural disasters
• Government restrictions
• Public holidays
• Weather conditions
• Force majeure events

10. Return to Origin (RTO)

An order may be returned to our warehouse if:

• Customer refuses delivery
• Customer is unavailable after multiple attempts
• Incorrect address is provided
• Phone number is unreachable
• Delivery cannot be completed by the courier

For Prepaid Orders, refunds (where applicable) will be processed after the returned shipment is received and verified. Applicable shipping and RTO charges may be deducted if stated in the Refund & Return Policy.

For Cash on Delivery (COD) Orders, repeated RTOs may result in future orders being accepted only on prepaid payment.

11. Shipping Coverage

Currently, we deliver to most serviceable PIN codes across India.

Delivery availability depends on the courier partner's service network.